Two-Way Bidirectional Cutting Tool to Fit Tapco* Brakes

Product information

Warranty for Innovatools Modular Brake & Accessories

Warranty Period

2 years from the date of purchase.

Coverage

This warranty covers defects in product materials and workmanship under normal use during the warranty period. During the warranty period, Innovatools will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance as per Innovatools Modular Brake operation and maintenance guide.

What is Covered

Defects in product materials and workmanship.
Repair or replacement of the product or parts thereof.

What is Not Covered

Damage due to improper use, abuse, accident, or negligence.
Wear and tear from normal usage.
Unauthorized modifications or repairs.
Damage caused by external factors (e.g., fire, flood, other acts of nature).
We will not cover loss profits / revenues based on any warranty claims.
If a claim is deemed unsatisfactory, Innovatools will cover the return shipping costs of the faulty product (in the original unassembled state) and issue a refund upon receipt of the returned item.

Limitations and Exclusions

This warranty is void if the product is misused, altered, or tampered with. This warranty does not cover any incidental or consequential damages connected with the use of the product.

Limitation of Liability

The manufacturer’s liability under this warranty shall not exceed the purchase price paid for the product. Under no circumstances will the manufacturer be responsible for any special, incidental, or consequential damages resulting from the use of this product.

How to Obtain Warranty Service

To obtain warranty service, contact us at 1 (613) 978-2637 during the warranty period. Please have your proof of purchase and description of the problem ready when you call.

Warranty Service Contact Information

Innovatools 109 Clement St. Vars, Ontario K0A 3H0 Canada
1 (613) 978-2637 service@innovatools.ca

Innovatools Shipping Policy

Fullfilment

Orders are fulfilled within 1-2 business days.
All orders are shipped directly from our factory at 109 Clement st, Vars, Ontario, Canada, K0A 3H0
Tracking information is provided at the time of shipping

Rates & Times for Canada

Free door to door UPS standard shipping included
Delivery time for standard UPS shipping in Canada is typically 2-6 days, depending on your location
Expedited shipping option available at checkout for an additional cost
Delivery time for expedited shipping in Canada is typically 1-4 days, depending on your location
A signature is required for orders over $500. If you are not available to sign for the package(s) the Courier will take it shipment to the closest pick up location so that you can pick up your order in person at your convenience within one week.

Rates & Times for The U.S.A

Free door to door UPS standard shipping included
US CUSTOMERS: Purchase Worry-Free, pricing includes Tariffs, brokerage, custom and duty fees. The price you pay is the price landed at your door step, no unpleasant surprise.
Delivery time for regular shipping in the USA is typically 3-7 days, depending on your location
Expedited shipping option available at checkout for an additional cost
Delivery time for expedited shipping is typically 2-4 days for continental US, depending on your location
A signature is required for orders over $500. If you are not available to sign for the package(s) the Courier will take it shipment to the closest pick up location so that you can pick up your order in person at your convenience within on week
Tax ID (business OR personal) is required on orders over $2,500 as per U.S. Customs and Border Protection import policy https://www.help.cbp.gov/s/article/Article-1118?language=en_US We will contact you by email to get this.

Rates & Times for All Other Countries

Free door-to-door worldwide UPS Expedited shipping worldwide included, where UPS service is available
Delivery time for expedited shipping to most worldwide locations is typically 5-10 days. Depending on your location it may take longer for some countries.
Express shipping option available at checkout for an additional cost
Delivery time for Express shipping worldwide is typically 4-6 days. Depending on your location it may take longer for some countries.
A signature is required for orders over $500. If you are not available to sign for the package(s) the Courier will take it shipment to the closest pick up location so that you can pick up your order in person at your convenience within one week.
Local customs, brokerage, duties, tariffs and taxes may apply depending on your location and are the buyer's responsibility. Please check with your local customs authorities for more information for importing into your specific country.
Our products are 100% made in Canada and fall under the CETA agreement between Canada and the European Union eliminating duties on Tariffs. Find out if it is applicable to your country here: https://policy.trade.ec.europa.eu/eu-trade-relationships-country-and-region/countries-and-regions/canada/eu-canada-agreement_en

Returns & Refunds

We want you to be satisfied with your purchase. If you're not happy with your order, we accept returns within 60 days of purchase.

Eligibility for Return

Items must be in their original condition, and with all original packaging and repackaged as we shipped them to you.
Certain items such as custom made products, are not eligible for return.

How to Return

Contact us at return@innovatools.ca within 60 days of your purchase.
Provide your order number and the reason for the return.
We’ll send you a return shipping label (if applicable) and instructions on how to return your item.

Refunds

Once we receive your return, we’ll inspect it and process your refund to your original payment method within 5-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., defective or incorrect items). Returned goods that are damaged, partially or fully, might be subject to a restocking fee to cover damages costs.